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Joseph Miller, Ph.D.

Assistant Professor

Office Location: LOW-A329

Office Phone: 585-475-4355

Email:
jmiller@saunders.rit.edu

Marketing
Program Info. | Faculty List

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Meet Joseph

Dr. Joseph C. Miller is an Assistant Professor of Marketing at the E. Philip Saunders College of Business at Rochester Institute of Technology, Rochester, NY. His research interests center around the area of services from a holistic standpoint, from the managerial strategy of services to the pricing of services to the implementation of socially responsible and sustainable services. He has career experience from working as a consultant in the Detroit Area in the automotive, banking, insurance, and public sector administrative industries. He holds a Ph.D. in Marketing from Michigan State University, a MBA in Marketing and Finance with a Graduate Concentration in Economic Development from Wayne State University, and a Bachelors Degree from Grand Valley State University.


Office Hours & Staff Assistant Information


Staff Assistant: Sarah Geiss
Staff Assistant Phone: 585-475-6057
Education
  • Ph.D. in Marketing from Michigan State University, 2009
  • G.C. in Economic Development from Wayne State University, 2004
  • M.B.A. in Marketing/Finance from Wayne State University, 2003
  • B.A. in from Grand Valley State University, 1992
Experience
  • Consultant | QCS Corp. | 1997-2003
Expertise [expertise maps]
  • Corporate social responsibility
  • Economic development
  • Marketing research
  • Marketing strategy
  • Marketing theory and management
  • Qualitative methods
  • Quantitative methods
  • Sales-management-team selling
  • Service quality
  • Services management
Memberships
  • Academy of Marketing Science
  • American Marketing Association
  • Beta Gamma Sigma
Awards
  • Eisenhart Award - - 2013
  • Eisenhart Award - - 2011
  • Stanley Hollander Distinguished Teaching Award, Eli Broad Graduate School of Management - - 2007
  • Haring Symposium Fellow, Discussant from Michigan State University - - 2007
  • University Enrichment Fellowship, Michigan State University - - 2004
  • General Motors Signature Sponsor Scholarship, General Motors - - 2002
Research

Journal Articles

  • DeMartino, R., Sriramachandramurthy, R., Miller, J., & Angelis, J. (2015). Looking Inside the Black Box of Growth Efforts in Declining Small Firms: The Role of Growth Factors, Planning, and Implementation. Advances in Entrepreneurship, Firm Emergence and Growth .
  • Park, S., Hsieh, C., & Miller, J. (2015). Investigating tourists' casino retention: cross- cultural comparison with Chinese and Westerners. International Journal of Tourism Sciences, 15 (1-2), 30-43.
  • Pollitte, W., Miller, J., & Yaprak, A. (2014). Returns to US firms from strategic alliances in China: A knowledge-based view. Journal of World Business .
  • Park, S., Lee, C., & Miller, J. (2014). A Comparative Study of the Motivations, Activities, Overall Satisfaction and Post-Trip Behaviors of International Tourists in Macau: Mainland Chinese, Hongkongese, Taiwanese and Westerners. Asia Pacific Journal of Tourism Research .
  • Miller, J., Kirca, A., Hult, T., Roth, K., & Cavusgil, T. (2011). Firm-Specific Assets, Multinationality, and Financial Performance: A Meta-Analytic Review and Theoretical Integration. Academy of Management Journal .

Proceedings

  • Miller, J., & Pollitte, W. (2014). KNOWLEDGE ACQUISITION IN SERVICE ALLIANCES: AN EVENT STUDY APPROACH. Marketing Management Association.
  • Ettlie, J., Angelis, J., & Miller, J. (2013). Open Innovation at the Crossroads: Theory, Survey Data and Emerging Propositions. PDMA Annual International Conference.
  • Miller, J., Angelis, J., Murthy, R., & DeMartino, R. (2012). Of Breeds, Tricks, and Age: The Case of Small Business Growth and Market Choice Strategy. Academy of Marketing Science.
  • Miller, J., Voorhees, C., Calantone, R., & Spreng, R. (2011). Capturing the Agile Service Encounter: A Qualitative Approach to the Manager/Employee Dyad. Academy of Marketing Science Conference.
  • Miller, J., Angelis, J., Murthy, R., & DeMartino, R. (2011). Intentionality to Reality: A Study of How Small Business Begin Their Road to Growth. United States Association for Small Business and Entrepreneurship (USASBE).
  • Miller, J., Voorhees, C., & Calantone, R. (2010). Service Quality and Enterprise Agility: Employee Perceptions of Retailer Flexibility. Academy of Marketing Association - Summer Educators’ Conference.
  • Murthy, R., Angelis, J., Miller, J., & DeMartino, R. (2010). Intentionality of Growth: How Strategic Intent Affects Growth Tactics. INFORMS.
  • DeMartino, R., Angelis, J., Murthy, R., & Miller, J. (2010). See How They Grow: Studying Small Venture Growth Through a Qualitative Lens. The Ewing Marion Kauffman Foundation.
  • Miller, J., & Chen, X. (2008). Technology Acquisition and Business Performance Under Guanxi: The Moderating Role of Business Networks and Government Relationships in China. Academy of Marketing Science - Annual Conference.
  • Miller, J. (2007). Features, Controls, and Density: An Examination of Pre and Post-Purchase Behavior in Regard to Increased Product Function. Academy of Marketing Science Conference.
  • Miller, J., Pollitte, W., & Yaprak, A. (2006). Information Asymmetries and Abnormal Returns: Evidence from U.S.-Chinese and Japanese-Chinese Automotive Supplier Alliances in China. Academy of International Business.
  • Miller, J., & Chen, X. (2006). Knowledge Acquisition Under Guanxi; A Multilevel Analysis of Governmental Relationships and Business Networks Effect on the Learning-Performance Relationship In China. Academy of International Business.
  • Miller, J. (2006). Location Efficiency and Diagnostics: A Data Envelopment Analysis Approach. Academy of Marketing Science Conference.

Presentations

  • Angelis, J., Ettlie, J., & Miller, J. (2015). Hunters and Gatherers: Strategy Identification of the Leading Open Firms. INFORMS.
  • Miller, J., Ettlie, J., & Angelis, J. (2015). Old Dogs and a New Trick: Strategy Identification of the Leading Open Incumbent and Nascent Firms. World Open Innovation Conference.
  • Miller, J., & Ettlie, J. (2015). Hunters and Gatherers: Identifying Trends in Open Innovation. Marketing Management Association.
  • Miller, J., & Pollittte, W. (2014). Knowledge Acquisition in Service Alliances: an Event Study Approach. Marketing Management Association.
  • Miller, J., Angelis, J., & Ettlie, J. (2014). Unbundling Open Innovation: Knowledge, Trajectory, Crowdsourcing, and Co-Creation. World Open Innovation Conference.
  • Ettlie, J., Angelis, J., & Miller, J. (2013). Open Innovation at the Crossroads: Theory, Survey Data, and Emerging Propositions. PDMA Annual International Conference.
  • Angelis, J., Ettlie, J., & Miller, J. (2013). Business, R & D, and Open Innovation: An Empirical Study in How Managers Differ in Strategy and Focus. INFORMS.
  • Miller, J., Voorhees, C., Calantone, R., & Spreng, R. (2011). Capturing the Agile Service Encounter: A Qualitative Approach to the Manager/Employee Dyad. Academy of Marketing Science - Annual Conference.
  • Miller, J., Angelis, J., Muthy, R., & Demartino, R. (2011). Of Breeds, Tricks, and Age: The Case of Small Business Growth and Market Choice Strategy. Academy of Marketing Science - Annual Conference.
  • Angelis, J., Murthy, R., Miller, J., & Demartino, R. (2010). Intentionality of Growth: How Strategic Intent Affects Growth Tactics. INFORMS.
  • Miller, J., Pollitte, W., & Yaprak, A. (2006). Do Keiretsu-Based Networks Generate Excess Returns? A Study of U.S.-Chinese and Japanese-Chinese automotive supplier alliances in China. Conference on Emerging Research Frontiers in International Business, Academy of International Business/Journal of International Business Studies.
  • Miller, J., Spreng, R., Page, T., & Patterson, P. (2005). Performance-Importance Grids versus Difference Scores in Reporting Customer Satisfaction Data. Frontiers in Services Conference.

Research Grant


  • 2009: Miller, J., & Widrick, S., Demand for Clinical Intergration Among Medium Sized Business.